We're here to help
Whether you're getting started or troubleshooting a live issue, our support team has you covered with resources matched to every plan. For self-service help, start with the documentation. For billing or complex issues, contact us directly. You can also check real-time service health on the system status page and review recent changes in the changelog. Theatre Intelligence supports the full spectrum of cinema operations.
All systems operational · Check system status →Support Plans
Community
FreeAccess our public forums and documentation to find answers from the community and the Theatre Intelligence team.
- Community forums
- Full documentation access
- GitHub issue tracker
- Video tutorials
Email Support
ProDirect email access to our support engineers with a guaranteed 4-hour response SLA during business hours.
- 4-hour response SLA
- Priority ticket queue
- Screen share sessions
- Configuration reviews
Priority Support
Enterprise24/7 phone and chat support with a dedicated account engineer who knows your venues and infrastructure.
- 24/7 phone & chat
- Dedicated account engineer
- 1-hour critical SLA
- Quarterly business reviews
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Contact Support
Submit a ticket and our team will get back to you based on your plan's SLA.
Experiencing a platform issue? Check system status →