TheatreIntelligence
Launching 2026 · Early Access Open

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Support Center

We're here to help

Whether you're getting started or troubleshooting a live issue, our support team has you covered with resources matched to every plan. For self-service help, start with the documentation. For billing or complex issues, contact us directly. You can also check real-time service health on the system status page and review recent changes in the changelog. Theatre Intelligence supports the full spectrum of cinema operations.

All systems operational · Check system status →

Support Plans

Community

Free

Access our public forums and documentation to find answers from the community and the Theatre Intelligence team.

  • Community forums
  • Full documentation access
  • GitHub issue tracker
  • Video tutorials
Browse Community

Email Support

Pro

Direct email access to our support engineers with a guaranteed 4-hour response SLA during business hours.

  • 4-hour response SLA
  • Priority ticket queue
  • Screen share sessions
  • Configuration reviews
Open a Ticket

Priority Support

Enterprise

24/7 phone and chat support with a dedicated account engineer who knows your venues and infrastructure.

  • 24/7 phone & chat
  • Dedicated account engineer
  • 1-hour critical SLA
  • Quarterly business reviews
Contact Sales

Contact Support

Submit a ticket and our team will get back to you based on your plan's SLA.

Experiencing a platform issue? Check system status →